In 2025, AI technology will continue revolutionizing the e-commerce industry, providing businesses with innovative tools to enhance customer experience, optimize operations, and drive growth.
Whether you’re looking to streamline your marketing efforts, improve inventory management, or offer personalized shopping experiences, AI tools can help you stay ahead of the competition.
In this blog post, we’ll explore the top 10 best AI tools for e-commerce that can help you grow your business, boost efficiency, and maximize profits in the coming year.
1. Plerdy
Plerdy is a versatile marketing and UX tool crafted to help businesses analyze and optimize their websites for enhanced user engagement and higher conversion rates. It offers a range of features, including heatmaps, session replays, conversion funnel tracking, an SEO checker, and pop-up forms.
With Plerdy, businesses can gain deep insights into user behavior, identify problem areas, and make informed, data-driven decisions to boost website performance and drive conversions.
Features:Â
1. Heatmaps: See how users interact with your website visually.
2. Session Replays: Review recordings of individual user sessions.
3. Conversion Funnel Tracking: Pinpoint drop-off points in the user journey.
4. SEO Checker: Audit and enhance your website’s SEO performance.
5. Pop-Up Forms: Design and deploy customizable pop-ups to capture leads.
Pros:
All-in-One Solution: Combines heatmaps, session replays, SEO tools, and more in a single platform.
Ease of Use: Features an intuitive interface that’s simple to navigate.
Real-Time Insights: Delivers current data for quick decision-making.
Cons:
Learning Curve: Certain features may require time to master.
Free Plan Limitations: The free version offers limited features and data capacity.
Pricing:
Free Plan: Limited features and resources
Startup Plan: $21/month
Scale Plan: $42/month
Thrive Plan: $70/monthÂ
2. Forms AppÂ
Forms. app in general forms. app is an intuitive online form builder that allows users to create, customize, and share forms effortlessly. With a variety of templates and a drag-and-drop interface, it caters to both beginners and advanced users.
Whether you’re looking to design surveys, collect payments, or gather feedback, forms.app offers a flexible platform that integrates with multiple third-party applications to simplify data collection and management.
Key Features Of Forms App
1. Drag-and-Drop Builder: Quickly design forms using an intuitive drag-and-drop interface.
2. Templates: Choose from a diverse selection of customizable templates for various needs.
3. Integrations: Seamlessly connect with apps like Google Sheets and PayPal for efficient data handling.
4. Payment Collection: Collect payments directly through your forms with ease.
5. Real-Time Analytics: Monitor and analyze form responses as they come in.
Pros:
Easy to Use: Simple drag-and-drop interface.
Flexible Templates: A broad selection of customizable templates.
Robust Integrations: Seamlessly connects with apps like Google Sheets and PayPal.
Cons:
Limited Features: Advanced functionalities may need a paid subscription.
Customization Constraints: Less flexibility for complex form customization.
Pricing:
Free Forever Plan
Basic: $25/month
Pro: $35/month
Premium: $99/month
3. Nosto
Nosto is a top-tier e-commerce personalization platform designed to help online retailers deliver customized shopping experiences. Utilizing AI and (ML) Machine Learning, Nosto enables businesses to create personalized product recommendations, dynamic content, and targeted marketing campaigns across multiple channels.
Its primary aim is to enhance customer engagement and tailor marketing messages across their websites, mobile apps, and email campaigns. And as well improve conversion rates, and as well drive revenue growth.Â
key Features of Nosto
1. Personalized Recommendations: AI-powered product suggestions tailored to each shopper.
2. Dynamic Content: Adjusts website content based on user behavior.
3. Email Personalization: Delivers targeted, personalized emails to boost engagement.
4. Segmentation: Builds customer segments for more targeted marketing.
5. A/B Testing: Evaluates different strategies to optimize results.
Pros:
Sophisticated Personalization: AI-powered recommendations and content.
Multi-Channel Reach: Seamless personalization across web, email, and social media.
Ease of Use: Simple to implement and manage.
Cons:
Costly: It may be expensive for smaller businesses.
Learning Curve: Advanced features can take time to master.
Pricing:
Tailored pricing based on your business requirements.Â
4. ChatGPT
ChatGPT is a sophisticated conversational AI developed by OpenAI, capable of understanding and generating human-like text based on user input. Built on the GPT (Generative Pre-trained Transformer) architecture, ChatGPT can conduct natural, context-aware conversations, answer questions, provide explanations, and assist with a wide variety of tasks across numerous topics.
ChatGPT is revolutionizing our interaction with technology by providing a more intuitive and human-like communication experience. It serves various purposes, including customer support, content creation, language translation, tutoring, and more.
key Features of ChatGPT
1. Natural Conversations: Engages in smooth, context-aware dialogues.
2. Question Answering: Delivers precise and relevant responses to questions.
3. Content Creation: Generates text for articles, stories, and other content.
4. Language Translation: Converts text between multiple languages.
5. Assistance and Tutoring: Provides support and explanations across various subjects.
Pros:
Human-Like Conversations: Engages in natural, human-like interactions.
Versatile Applications: Effective for tasks such as content creation and customer support.
Broad Knowledge: Offers information across a wide array of topics.
Cons:
Context Challenges: May have difficulty with complex or nuanced contexts.
Variable Accuracy: Responses might not always be accurate or current.
Pricing:Â
ChatGPT offers a free plan and three paid options: Plus at $20 per month, Team at $25 per person per month, and Enterprise, which requires contacting sales for pricing.
5. MarketMuse
MarketMuse is an AI-driven content optimization platform that assists businesses in crafting high-quality, relevant content optimized for search engine rankings. By analyzing extensive data, MarketMuse delivers actionable insights for content planning, creation, and optimization, ensuring your content is thorough and aligns with both user intent and search engine algorithms.Â
MarketMuse: Elevating Content Strategy with AIÂ MarketMuse transforms content strategy by using AI to analyze your website, identifying gaps, opportunities, and areas for enhancement. It helps you uncover the topics and keywords that will drive traffic and boost search engine rankings.
MarketMuse enables you to create content that not only meets but surpasses industry standards, keeping you ahead in the competitive digital landscape. Whether you’re crafting new content or refining existing pieces, MarketMuse offers the insights necessary to boost relevance, authority, and overall performance.
Key Features Of MarketMuse:
1. Content Audits: Review existing content to spot gaps and opportunities.
2. Topic Research: Delivers data-driven insights on impactful topics and keywords.
3. Content Briefs: Creates detailed outlines based on industry best practices.
4. Optimization: Recommends enhancements to boost content relevance and SEO.
5. Competitive Analysis: Evaluate your content against competitors to identify improvement areas.Â
Pros:
AI-Powered Insights: Offers data-driven recommendations for content optimization.
Thorough Audits: Effectively identifies content gaps and opportunities.
SEO Enhancement: Aids in boosting search engine rankings with precise strategies.
Cons:
Expensive: Premium plans may be costly for smaller businesses.
Learning Curve: Advanced features may take time to master.
Pricing:
Free Plan: Limited to 1 user and 10 queries per month.
Standard Plan: $149/month.
Premium Plan: $399/month. Â
6. Wix
Wix is a widely used website builder that enables users to design and personalize professional websites with minimal coding skills. It provides a diverse selection of templates, drag-and-drop design tools, and numerous integrations, making it suitable for both novices and experienced users. Key features include website hosting, SEO tools, e-commerce capabilities, and a variety of apps to extend functionality.
Basically, Wix ventured into AI development in 2016 with the introduction of Wix ADI (Artificial Design Intelligence).Â
Whether you’re launching a personal blog or an online store, Wix streamlines website creation and management, letting you concentrate on your content and objectives.
Key Features Of Wix
1. Drag-and-Drop Editor: Simplifies the design and customization of your website.
2. Templates: Offers a diverse selection of professionally designed templates.
3. SEO Tools: Features built-in tools to enhance search engine visibility.
4. E-Commerce: Provides solutions for building and managing online stores.
5. Website Hosting: Includes dependable hosting services for your site.
Pros:
User-Friendly: Easy-to-use drag-and-drop editor.
Versatile Templates: Extensive selection of professional templates.
Built-In SEO Tools: Enhances search engine visibility.
Cons:
Limited Flexibility: Customization options may be restrictive.
Pricing: Premium plans can be costly.
Pricing:
 $17 to $35 per month for e-commerce plans.
7. Jimdo
Jimdo is a website builder designed for users to create and manage their websites without requiring advanced technical skills. Emphasizing simplicity and efficiency, Jimdo provides customizable templates, drag-and-drop editing tools, and built-in features for SEO, e-commerce, and blogging. It is ideal for individuals and small businesses seeking to quickly establish a professional online presence.
Jimdo simplifies website creation, making it accessible even for those with minimal technical skills. Its user-friendly interface and customizable templates help users build professional sites quickly and efficiently. Additionally, Jimdo offers essential tools for SEO, e-commerce, and blogging, enabling users to boost their online visibility and manage their content effortlessly.Â
Whether you’re launching a personal blog or a small business site, Jimdo provides a streamlined method for getting your website up and running.
Key Features Of Jimdo
Drag-and-Drop Editor: Intuitive tool for designing your website.
Customizable Templates: Wide range of professional templates.
SEO Tools: Built-in features to enhance search engine visibility.
E-Commerce: Tools for setting up and managing online stores.
Blogging: Integrated features for creating and managing blog posts.
Pros:
User-Friendly: Straightforward interface and easy to set up.
Customizable Templates: Provides various design options.
Built-In Features: Includes essential tools for SEO, e-commerce, and blogging.
Cons:
Limited Flexibility: Less customization compared to some other website builders.
Advanced Features: May be missing some advanced functionalities found in competing platforms.
Pricing:
 $15 to $39 per month for e-commerce plans. Â
8. Intercom
Intercom is a customer messaging platform that enables businesses to connect with their customers through live chat, automated messaging, and support tools. It integrates multiple communication channels into a single system, allowing businesses to manage conversations, provide support, and handle customer relationships efficiently.
Intercom transforms customer support with its extensive suite of messaging and engagement tools. Featuring live chat, automated responses, and in-depth customer insights, Intercom allows businesses to deliver prompt and personalized support. Its platform streamlines interactions, boost response times, and enhances the overall customer experience.
Key Features Of Intercom
1. Live Chat: Engage with customers through real-time messaging.
2. Automated Responses: Use pre-set messages for frequent questions.
3. Help Desk: Manage support with a ticketing system.
4. Customer Insights: Access analytics on user behavior and interactions.
5. In-App Messaging: Send contextual messages within your app or website.
Pros:
Comprehensive Tools: Includes live chat, automated messaging, and support features.
Tailored Support: Enables personalized customer interactions.
Analytics and Insights: Delivers useful data on customer behavior.
Cons:
High Cost: It can be pricey, particularly for smaller businesses.
Complex Setup: Initial configuration and customization may be challenging.
Pricing:
$74/month and up (priced on a quote-by-quote basis).
9. Recombee
Recombee is an advanced AI-powered recommendation engine that delivers personalized content and product suggestions across multiple platforms. Utilizing machine learning algorithms, Recombee analyzes user behavior, preferences, and interactions to offer customized recommendations that enhance user experience and boost engagement.
It’s widely used in e-commerce, media, and content platforms to boost conversions and customer satisfaction.
Recombee Enhancing Personalization with AI Recombee enables businesses to deliver highly personalized experiences by utilizing advanced recommendation algorithms. Whether it’s e-commerce product suggestions, media content recommendations, or targeted marketing, Recombee helps businesses boost user engagement and satisfaction.
improve retention, and drive conversions through accurate, data-driven recommendations.
Key Features Of Recombee
1. Personalized Recommendations: Delivers tailored content and product suggestions.
2. Real-Time Data Processing: Analyzes user interactions instantly.
3. Multi-Platform Support: Compatible with web, mobile, and more.
4. Advanced Filtering: Customizes suggestions based on user preferences.
5. A/B Testing: Tests and optimizes different recommendation strategies.
Pros:
1. Highly Accurate: Provides precise, personalized recommendations.
2. Real-Time Processing: Analyzes user interactions instantly.
3. Scalable: Operates smoothly across web, mobile, and other platforms.
Cons:
Complex Integration: We may need technical expertise for implementation.
Cost: It can be expensive for smaller businesses.
Pricing:
$0 to $99 per month for small-to-medium businesses
$899 to $2,499 per month for larger operations
10. Zoho Analytics
Zoho Analytics is an all-in-one business intelligence and analytics platform designed to convert raw data into meaningful reports and visualizations. It offers a suite of tools for data integration, analysis, and reporting, facilitating data-driven decision-making. Supporting various data sources—such as spreadsheets, databases, and cloud applications—Zoho Analytics features advanced capabilities including AI-powered analytics, customizable dashboards, and detailed visualizations.Â
Zoho Analytics enables businesses to leverage their data through its powerful analytics and reporting tools. With features like intuitive data visualization, customizable dashboards, and AI-driven insights, Zoho Analytics helps users identify trends, monitor performance, and make well-informed decisions.Â
Its capability to integrate with diverse data sources and deliver real-time analysis makes it a crucial tool for organizations looking to strategically utilize their data.Â
Key Features Of Zoho Analytics
1. Data Integration: Links with multiple data sources, including spreadsheets and cloud applications.
2. Custom Dashboards: Enables the creation of personalized dashboards for in-depth insights.
3. AI-Driven Analytics: Delivers predictive and prescriptive analytics.
4. Data Visualization: Provides a variety of charting and graphing options.
5. Real-Time Reporting: Produces reports and insights instantaneously.
Pros:
Comprehensive Tools: Provides extensive analytics, reporting, and visualization capabilities.
Customizable Dashboards: Enables personalized dashboard creation.
AI-Powered Insights: Delivers advanced analytics and predictive features.
Cons:
Complexity: May be difficult for beginners to learn.
Cost: Premium plans can be pricey.
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Conclusion
The rapid growth of AI technology continues to revolutionize the e-commerce industry, offering innovative solutions that enhance customer experiences, streamline operations, and drive business growth.
The top 10 AI tools for e-commerce in 2025 provide invaluable support across various aspects such as Personalization, Marketing Automation, Customer Service, and Inventory Management.
By leveraging these advanced tools, businesses can stay ahead of the competition, improve efficiency, and deliver exceptional value to their customers. As AI technology evolves, integrating the right tools will be crucial for sustainable success in the ever-competitive e-commerce landscape.